Delivery Policy

AlJayNoor LLC – Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE
Last Updated: 09-05-2025

1. Processing Time

• Orders are processed within 1–2 business days (Sunday–Thursday, excluding UAE public holidays).

• Orders placed after 12 PM GST or on weekends/holidays will be processed the next business day.

Note for Sharjah Customers: Deliveries within Sharjah Media City (SHAMS) may qualify for expedited processing.

2. Delivery Areas & Timelines

We deliver across the UAE, with a focus on Sharjah, Dubai, and Abu Dhabi:

Note: Delays may occur due to weather, customs (for international orders), or traffic restrictions in Sharjah.

3. Shipping Partners & Tracking

• We partner with trusted UAE couriers: Aramex, Emirates Post, and Fetchr.

• You’ll receive a tracking number via SMS/email once your order ships. Track your package directly on the courier’s website.

Sharjah-Specific Rule: Per UAE Consumer Protection Law, customers have the right to inquire about delivery status updates.

4. Shipping Fees

• Free Shipping: Orders over AED 300 qualify for free standard delivery within Sharjah.

• Standard Fees:

  • Sharjah: AED 15

  • Dubai/Abu Dhabi: AED 25

  • Northern Emirates: AED 35

• Express Delivery: Available for an additional AED 50 (delivery within 24 hours in Sharjah).

Note: Fees may vary for bulky camera equipment (e.g., tripods, lighting kits).

5. Failed Deliveries & Reshipment

• If delivery fails due to incorrect address/recipient unavailability, a second attempt will be made free of charge.

• After 3 failed attempts, the order will be returned to our Sharjah warehouse, and a refund/store credit will be issued (minus shipping fees).

6. Damaged or Lost Packages

• Report damaged/missing items within 48 hours of delivery via support@aljaynoor.com.

• Provide photos of damaged items and packaging for investigation.

• Per UAE law, we will replace/refund items confirmed lost or damaged in transit.

7. Returns & Exchanges

• Returns are processed under our Refund Policy.

• Sharjah Media City Compliance: Customers have 14 days to return unused items in original packaging.

8. Payment Confirmation:

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.

9. Contact Us

For delivery-related inquiries:

• Address: AlJayNoor LLC, Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE

• Email: support@aljaynoor.com

• Working Hours: Sunday–Thursday, 9 AM – 5 PM GST

Important Notes for Sharjah

• SHAMS Regulations: As a Sharjah Media City-registered business, we adhere to all SHAMS e-commerce guidelines, including transparent delivery terms and customer dispute resolution.

• Customs & Duties: International orders may incur additional fees; these are the customer’s responsibility.

• Local Holidays: Deliveries are paused during UAE national holidays (e.g., Eid, National Day).

Thank you for choosing AlJayNoor LLC!
Your trust drives our commitment to seamless service.