Privacy Policy

AlJayNoor LLC – Sharjah Media City, UAE
Last Updated: 09-05-2025

1. Introduction

Welcome to AlJayNoor LLC (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains how we collect, use, and safeguard information when you use aljaynoor.com (the “Site”) or purchase our products.

By using the Site, you consent to the practices described below.

2. Information We Collect

We collect the following data to fulfill orders and improve your experience:

2.1 Personal Information

  • Contact Details: Name, email, phone number, and shipping address.

  • Payment Information: Credit/debit card details (processed securely via UAE-licensed gateways like Telr or PayFort).

  • Account Data: Username and password (if you create an account).

2.2 Non-Personal Information

  • Usage Data: IP address, browser type, pages visited, and device information.

  • Cookies: We use cookies to track Site activity (see Section 6).

3. How We Use Your Information

We use your data to:

  • Process orders and deliver products.

  • Communicate about your account, orders, or promotions.

  • Improve Site functionality and user experience.

  • Comply with UAE legal obligations (e.g., VAT reporting under FTA guidelines).

4. Data Sharing & Third Parties

We share your data only as necessary with:

  • Payment Processors: Secure UAE gateways (e.g., Telr, Network International) to complete transactions.

  • Logistics Partners: Aramex, Emirates Post, or Fetchr for delivery.

  • Legal Authorities: When required by UAE law (e.g., fraud investigations).

We never sell your data to third parties.

5. Data Security

  • Encryption: All transactions use SSL/TLS encryption.

  • PCI DSS Compliance: Payment data is processed securely and never stored on our servers.

  • Access Controls: Restricted staff access to personal data.

6. Cookies & Tracking Technologies

  • Purpose: Cookies enhance Site performance, remember preferences, and analyze traffic.

  • Management: Adjust cookie settings via your browser. Disabling cookies may limit Site functionality.

7. Your Rights Under UAE Law

Under UAE Data Protection Law (DPL 2021), you have the right to:

  • Access: Request a copy of your personal data.

  • Correct: Update inaccurate information.

  • Delete: Ask us to erase your data (exceptions apply for legal compliance).

To exercise these rights, email support@aljaynoor.com.

8. Data Retention

We retain your data only as long as necessary:

  • Orders: 5 years (to comply with UAE VAT records).

  • Accounts: Until you request deletion.

9. International Transfers

Data is stored in UAE servers. For international deliveries, logistics partners may access your shipping details.

10. Children’s Privacy

The Site is not intended for users under 18. We do not knowingly collect minors’ data.

11. Updates to This Policy

We may update this policy periodically. Changes will be posted here with a revised “Last Updated” date.

12. Contact Us

For privacy inquiries or complaints:

Governing Law: This policy adheres to UAE Federal Decree-Law No. 45 of 2021 (Data Protection Law).

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