Refund & Returns Policy

AlJayNoor LLC – Sharjah Media City, UAE
Last Updated: 09-05-2025

1. Returns Eligibility

You may return most Products within 14 days of delivery, provided:

• The item is unused, unopened, and in its original packaging with tags/manuals intact.

• Proof of purchase (order number/invoice) is provided.

• The Product is not listed under Non-Returnable Items (Section 2).

Note: Per UAE Consumer Protection Law, returns for non-defective items are subject to a restocking fee of 10% if the packaging is damaged.

2. Non-Returnable Items

The following cannot be returned or refunded unless defective:

• Software/Digital Products: Downloaded software, presets, or licenses.

• Personalized/Customized Items: Monogrammed camera straps or engraved equipment.

• Opened Accessories: Memory cards, batteries, or lens filters with broken seals.

• Clearance/Sale Items: Marked “Final Sale” on the product page.

3. Return Process

Step 1: Request Authorization

• Contact us within 48 hours of delivery for defective/damaged items. For non-defective returns, notify us within 14 days.

• Email support@aljaynoor.com with:

  • Order number

  • Photos/video of the Product (for damaged items)

  • Reason for return

Step 2: Return Shipping

• We’ll email a Return Merchandise Authorization (RMA) number and instructions.

• Customer Responsibility: Return shipping costs, unless the return is due to our error (e.g., wrong item shipped).

• Recommended Couriers: Use insured tracked shipping (e.g., Aramex, Emirates Post). We are not liable for lost returns.

Step 3: Inspection & Approval

• Returns are inspected within 3–5 business days of receipt.

• You’ll receive an email confirmation once approved.

4. Refunds

• Processing Time: Refunds are issued within 7–10 business days of approval.

• Method: Refunds are credited to your original payment method (credit card, bank transfer, etc.).

• Deductions: Restocking fees (if applicable) and original shipping costs are non-refundable.

5. Exchanges

• Exchanges are available for defective/wrong items.

• We’ll ship a replacement once the returned item is received and inspected.

• If the desired item is out of stock, we’ll issue a refund or store credit.

6. Damaged or Defective Products

• Report damage/defects within 48 hours of delivery.

• Provide clear photos/video of the issue and packaging.

• We’ll arrange a free return pickup or prepaid shipping label for verified cases.

7. Warranty Claims

• Manufacturer warranties apply to eligible Products (e.g., cameras, lenses).

• Contact support@aljaynoor.com for warranty support, including proof of purchase.

8. Contact Us

For returns, refunds, or exchanges:

• Email: support@aljaynoor.com

• Address: AlJayNoor LLC, Sharjah Media City (SHAMS), Sharjah, UAE

Working Hours: Sunday–Thursday, 9 AM – 5 PM GST

Important Notes

• SHAMS Compliance: As a Sharjah Media City-registered business, we adhere to UAE Consumer Protection Law and SHAMS e-commerce dispute resolution guidelines.

• Cross-Border Returns: International returns may incur customs duties; these are the customer’s responsibility.

• Fraud Prevention: Returns deemed fraudulent (e.g., used items returned as new) will be rejected.

Thank you for trusting AlJayNoor LLC!
We’re here to ensure your satisfaction with every purchase.

UAE Legal Compliance Highlights

1. 14-Day Return Window: Mandated by UAE Consumer Protection Law for non-defective items.

2. Restocking Fees: Permitted under UAE law if packaging is damaged.

3. Warranties: Align with manufacturer terms and UAE Commercial Transactions Law.